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What are the specifications of the prints?

Artorial prints are Giclée printed on large format, fine-art printers using Ultrachrome HDX pigment inks and archival fine-art paper. Ensuring the highest quality, exacting details, and beautiful depth and longevity of colour for decades to come.

What is the specifications of the paper?

210gsm Archival Fine Art Paper in natural white. Acid-free and chlorine-free with no optical brightening agents (OBA’s) and FSC certified.

Are the prints offered in any size?

Please refer to each individual print for available sizes. Most Artorial prints come in standard picture frame sizes. Please see our helpful Size Matters page for more details.

How are the prints packaged?

Prints are wrapped in acid free tissue paper and hand-rolled in a sturdy tube. Smaller prints (up to A4) may be sent flat-packed in a cardboard mailer with stiffener depending on quantity and size.

How about payments?

When shopping within the UK, all prices include VAT.

All our orders are processed through Stripe which uses end-to-end encryption to secure your data and comply with PCI regulations. Payment is processed at time of purchase. Stripe privacy policy can be found here:

Payments will show on your account as Art Atelier London Ltd of which Artorial is a brand.

We accept all major International credit cards through Stripe including American Express. We also accept all debit cards with Visa or MasterCard logos.

How about delivery?

Artorial Giclée prints are made to order. Please allow 3-5 days from placing order for it to be printed and shipped.

Shipping is calculated at checkout based on package size and weight.

All deliveries are sent Royal Mail tracked and signed for.

Do you ship internationally?

Artorial currently ship to UK only but are working hard to expand this soon to EU and Rest of World.

Handling the prints?

Prints are wrapped in acid free tissue paper for protection. Careful and minimal handling is best to avoid creasing and marking. Prior to unwrapping, ensure the surface is flat, clean and dry and hands are clean and dry. If the print is being re-rolled for storage in the tube then do so with its tissue paper.

What about refunds and returns?

As all Artorial prints are made to order, quality checked and packaged by hand, they are not eligible for refund or exchange for change of mind.

The order has been delivered damaged?

Prints are packaged carefully to reach you in pristine condition. On the rare occasion that an order arrives with damage to the parcel or tube, please note it on the delivery form (where you sign for your package). Photograph all damages to the print(s) and the packaging and include them in an email to us at within 5 days of receipt. Without images of both, we may not be able to issue a replacement or refund. Please include the order number in the email. In these circumstances we will endeavour to send out a replacement(s) immediately and arrange return of damaged goods.

If a refund is requested, it will be processed within 14 days of receipt of the print(s) back to us, to the credit or debit card used in the initial order.

Do you offer trade accounts?

Yes. Email us at to discuss your requirements.